Customer Feedback Survey
Survey
Customer feedback and NPS survey layouts with star ratings, linear scales, and follow-up questions — ready to duplicate in Google Forms or open on forms.app and Jotform.
Measure loyalty with a 0–10 recommendation scale and a single follow-up question. In Google Forms, add a linear scale question labeled "How likely are you to recommend us?" and a paragraph question for "What is the primary reason for your score?"
Typical fields: Company or product name (short answer), NPS scale (0–10), reason for score (paragraph), optional email for follow-up.